To be your first source for consistent and convenient competency-based training.
To provide an efficient, non-duplicative, and responsive training array for staff that promotes an integrated and holistic service delivery system for health care and public assistance programs across Colorado.
Responsive: We reply to all customer calls and email messages within two business days. Our responses are respectful, friendly, and as thorough as possible.
Accountable: We follow through with commitments made and accept personal responsibility when they are not.
Customer Oriented: We put the needs of our customers before the needs of ourselves. We address customer concerns and work-related issues in a serious and motivated manner. We are open-minded and work together in a coordinated manner to solve problems and improve processes.
Competent: We are willing to continuously improve our knowledge and skills related to the customer experience and the job.
Communicative: We have our minds open to suggestions for improvement. We are not afraid to express an opinion in a constructive manner.
Professional: We demonstrate appropriate conduct conducive to any business setting.
Empowered: We feel confident to take the initiative in resolving problems. We are free to be innovative and creative, and have expertise and experience related to what works in our field.
The Health Care and Economic Security Staff Development Center is the training connection between the Colorado Department of Human Services, the Colorado Department of Health Care Policy and Finance and the Governor’s Office of Information Technology to the 64 county departments of Social/Human Services; as well as medical assistance, presumptive eligibility and certified application assistance sites for Medicaid/CHP+ throughout Colorado.
The Staff Development Center works to identify essential training needs and to establish, facilitate, and maintain competency-based training curricula while continually evaluating results. We provide a complete training array to staff working with families who are accessing medical and other types of public assistance, such as the Supplemental Nutrition Assistance Program (SNAP), Medicaid, CHP +, Aging and Adult Services, and the Temporary Assistance for Needy Families (TANF) program.