Colorado Works Training Q & A

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Applying/RRR | Expenses | General Requirements | Household Composition | Income | Resources



General Requirements

# Question Answer Date Posted Last Update
1. What does conditional entry mean? Or what is it? Conditional entry is the status of non-citizens who were admitted to the US prior to the Refugee Act of 1980. This is the previous status name of Refugees used up until the 1980s. April 2017 April 2017
2. Since other programs have different considerations for minors (below aged 18) who are under the 5 year bar and if they’ll be eligible to receive benefits. Does CW also have an exception to this or is the 5 year bar enforced for all individuals regardless of age? No, CW does not have these same rules because we have a timeframe around how long someone can receive assistance. What changes for the CW program is if they are paid as a child or as an adult, and if their time clock counts those months. April 2017
3. Is emancipation considered acceptable for a minor requesting CW? Will the minor have to provide verification of their emancipated status? Additionally will they be paid as an adult or a child? Since the emancipation of a minor is a lengthy, legal process, verification would need to be provided by the customer to indicate that financial responsibility has been eliminated and the minor is now considered an adult under state law. As for the minor being paid as an adult, logistically the applicant would be viewed as an adult. April 2017
4. With Food Assistance, workers may have to ask the customer how they are meeting their expenses to inquire on unreported income. For Colorado Works, is this a requirement as well? During an interview (for FA) a worker may ask how a household is meeting their expenses to investigate or probe for unreported income. Ultimately this is a matter of becoming familiar with the household circumstances to make the most accurate eligibility determination. However, this is a question is more applicable for FA.

A successful interview for any HLPG will always have an eligibility worker taking time to clarify any information reported on the public assistance application or asking about information that may be needed to make an eligibility determination.

For CW, we typically clarify this when the customer is completing the assessment on the Workforce Development side, because the coach will go over any additional assistance the customers might need help with.

June 2017

Household Composition

# Question Answer Date Posted Last Update
1. A 2 parent household applies for CW, dad is not listed on the birth certificate is client statement acceptable for relationship verification. “3.604.1.C
This is considered to be Secondary Verification. Client statement is acceptable for biological parents. CBMS accepts client statement as a valid source in the HH Relationship page.
However, you can always request additional verification if something is questionable.
April 2017


# Question Answer Date Posted Last Update
1. I have a Colorado Works case in which they have started to receive child support that exceeds the need standard. Colorado Works is not counting the income and closing; It is showing as Unreimbursed Public Assistance (UPA). UPA does not count against Colorado Works because it is being retained in lieu of the BCA. July 2015 April 2017
2. How do you pend the case for pursuit of potential income? They would pend the case using what ever form of income they were supposed to pursue, but using client statement to send ot the VCL. For example if they needed to apply for UIB, they would enter Income screen with UIB as the source on the first page. April 2017
3. Regarding the reporting standard: How is the reporting standard listed on the CW-3L determined? (What’s the calculation behind it.) 3.606.2.K states the income reporting standard is based on the AU size and is based on the need standard with the applicable disregards applied. This infers that when a worker identifies the AU for a household, if they can identify the need standard, adding 67% to the need standard will give a projection of the reporting standard for a household. Be aware that simplified reporting rules do require households to timely report mandatory changes in order to continue to receive the applicable disregards. At intake, workers cannot ignore the $90 disregard when determining if the household would be eligible for CW. April 2017
4. RRR on 7/5/17 for FA and CW her case was discontinued so we had to enter this as a new application. We entered one paycheck for 7/4/2017 and CBMS is only using one check for July income. CBMS will implement the Earned Income Redesign calculations effective August 2017. August gross monthly total will reflect the averaged income multiplied by the pay frequency.
Also, it’s important to identify the correct date in the Employment Details section of the page. The Effective Begin Date for this section of the page is the date the employment began.
August 2017
5. I have a case that shows the frequency of Daily. Per the Income Training this field is no longer available in CBMS. What do I do? For CBMS cases where the Income records shows an-invalid Frequency (removed) you will need to enter an Effective End Date in the Income Details section of the page since the value can’t be changed/edited.
All fields of that record will be greyed out except for the Earned Income Details EED, Employment End Date, Termination Reason, Verification, Source, Date Reported and Date Verified.
If you are not able to EED the data because of incomplete fields that are greyed out. You can open a HD ticket to request a data fix for the case.
August 2017
6. What do I do on a case where the customer reports their Pay Frequency has changed but it’s at the same job in CBMS.

Step 1.

Highlight the employer record in the Summary section of the Earned Income page.
In the Earned Income Details section, enter the Effective End Date (EED) in the Earned Income section. The EED should be the last of day of the month the customer receives a full month of pay in that Pay Frequency. For example, the Customer was paid Every Two Weeks but is moving to Monthly in September; The EED for Every Two Weeks Pay Frequency Record should be 8/31/2017.

Step 2.

Click Add Earned/Self-Emp Details button to open a new record in the Earned Income Details section of the page. Enter a new Employer record with the new Pay Frequency. Refer to F1 for additional information about this process.

August 2017
7. How do I pend a case for income verification when I’m requesting more paychecks? I used to be able to pend a case at the Employment History page. Per the Income Redesign project requirements, the fields for Verification and Source on the Employment History page were removed, and as such no longer evaluated in the eligibility determination. Since the fields were not evaluated, the case would no longer pend for invalid Source in a field that no longer existed.
This eligibility outcome is the direct result of specific project requirements and further questions, concerns, requests for guidance may be directed to Program Area.
August 2017