Applying/RRR | Expenses | General Requirements | Household Composition | Income | Resources
|#||Question||Answer||Date Posted||Last Update|
|1.||I have a case that shows the frequency of Daily. Per the Income Training this field is no longer available in CBMS. What do I do?||For CBMS cases where the Income records shows an-invalid Frequency (removed) you will need to enter an Effective End Date in the Income Details section of the page since the value can’t be changed/edited. br>All fields of that record will be greyed out except for the Earned Income Details EED, Employment End Date, Termination Reason, Verification, Source, Date Reported and Date Verified. br>If you are not able to EED the data because of incomplete fields that are greyed out. You can open a HD ticket to request a data fix for the case.||August 2017|
|2.||What do I do on a case where the customer reports their Pay Frequency has changed but it’s at the same job in CBMS.|
Step 1. br> Highlight the employer record in the Summary section of the Earned Income page.
In the Earned Income Details section, enter the Effective End Date (EED) in the Earned Income section. The EED should be the last of day of the month the customer receives a full month of pay in that Pay Frequency. For example, the Customer was paid Every Two Weeks but is moving to Monthly in September; The EED for Every Two Weeks Pay Frequency Record should be 8/31/2017.
Step 2. br> Click Add Earned/Self-Emp Details button to open a new record in the Earned Income Details section of the page. Enter a new Employer record with the new Pay Frequency. Refer to F1 for additional information about this process.
|3.||How do I pend a case for income verification when I’m requesting more paychecks? I used to be able to pend a case at the Employment History page.||Per the Income Redesign project requirements, the fields for Verification and Source on the Employment History page were removed, and as such no longer evaluated in the eligibility determination. br>Since the fields were not evaluated, the case would no longer pend for invalid Source in a field that no longer existed. br>This eligibility outcome is the direct result of specific project requirements and further questions, concerns, requests for guidance may be directed to Program Area.||August 2017|