|#||Question||Answer||Date Posted||Last Update|
|1.||I have a case that shows the frequency of Daily. Per the Income Training this field is no longer available in CBMS. What do I do?||For CBMS cases where the Income records shows an-invalid Frequency (removed) you will need to enter an Effective End Date in the Income Details section of the page since the value can’t be changed/edited.
br>All fields of that record will be greyed out except for the Earned Income Details EED, Employment End Date, Termination Reason, Verification, Source, Date Reported and Date Verified.
br>If you are not able to EED the data because of incomplete fields that are greyed out. You can open a HD ticket to request a data fix for the case.
|2.||What do I do on a case where the customer reports their Pay Frequency has changed but it’s at the same job in CBMS.||
br> Highlight the employer record in the Summary section of the Earned Income page.
br> Click Add Earned/Self-Emp Details button to open a new record in the Earned Income Details section of the page. Enter a new Employer record with the new Pay Frequency. Refer to F1 for additional information about this process.
|3.||How do I pend a case for income verification when I’m requesting more paychecks? I used to be able to pend a case at the Employment History page.||Per the Income Redesign project requirements, the fields for Verification and Source on the Employment History page were removed, and as such no longer evaluated in the eligibility determination. br>Since the fields were not evaluated, the case would no longer pend for invalid Source in a field that no longer existed.
br>This eligibility outcome is the direct result of specific project requirements and further questions, concerns, requests for guidance may be directed to Program Area.